Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at hi@shielkin.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that authorized returns will need to be sent to our US warehouse at the following address:  2095 California Ave, dock 8 Corona, CA 92881 United States TEL: 909-313-6172 ELIM SHEN

Return Shipping Costs & Restocking Fees

  • Defective or Wrong Items: If the item is defective, damaged, or if you received the wrong item, we will provide a pre-paid return shipping label. You will not bear any return shipping costs.

  • Customer Remorse: If you purchased the wrong item, it doesn't fit, or you simply no longer want it, you will be responsible for the actual return shipping cost.

  • Restocking Fee: We do not charge any restocking fee for returned items.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hi@shielkin.com.